Effective date: 25.05.2026

This Privacy Policy explains how "PILOT ATV LTD" collects, uses, stores, and protects personal information.

By using our website, contacting us, submitting an enquiry, requesting a quote, placing an order, or using our services, you agree that we may collect and use your personal information in accordance with this Privacy Policy.

1. Who we are

"PILOT ATV LTD" operates the website pilotatv.com and provides information, sales, delivery, support, and related services for products and services.

For privacy-related enquiries, you can contact us at:

Email: PilotAtvNZ@gmail.com

Phone: +64211576470

Address: Lvel 9, 2 Emily Place, CBD, Auckland, NZ

2. Personal information we collect

We may collect personal information when you interact with us, including when you use our website, complete a form, request a quote, place an order, contact us by phone or email, or communicate with us through social media.

The personal information we collect may include your name, phone number, email address, delivery address, billing details, order details, enquiry details, communication records, and any other information you choose to provide.

We may also collect technical information about your use of our website, including your IP address, browser type, device information, pages visited, time spent on the website, and general website usage data.

3. How we collect personal information

We usually collect personal information directly from you.

In some cases, we may collect information from third parties where this is lawful and necessary, such as delivery providers, payment service providers, authorised representatives, business partners, or publicly available sources.

4. Why we collect personal information

We collect and use personal information for the following purposes:

To respond to enquiries, provide quotes, process orders, arrange delivery, provide customer support, manage warranties or servicing, communicate with you about our products and services, maintain business records, improve our website and services, prevent fraud or misuse, and comply with legal or regulatory obligations.

We will only collect personal information where it is necessary for a lawful purpose connected with our business.

5. Marketing communications

We may use your contact details to send you information about our products, services, updates, or promotions where permitted by law.

You can ask us to stop sending marketing communications at any time by contacting us or using the unsubscribe option where available.

6. Sharing personal information

We may share personal information where reasonably necessary for the purposes described in this Privacy Policy.

This may include sharing information with freight and logistics providers, payment processors, IT and website service providers, professional advisers, service and repair providers, business administration providers, and government or regulatory authorities where required by law.

We do not sell personal information.

7. Overseas disclosure

Some service providers or business partners may be located outside New Zealand or may store information using overseas systems.

Where we disclose personal information overseas, we will take reasonable steps to ensure that the information is protected in a way that is consistent with applicable privacy requirements.

8. Storage and security

We take reasonable steps to protect personal information from loss, unauthorised access, misuse, disclosure, alteration, or destruction.

Personal information may be stored electronically, in hard copy, or through secure third-party systems. Access to personal information is limited to people who need it for legitimate business purposes.

9. How long we keep personal information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including for business, accounting, warranty, legal, regulatory, or dispute-resolution purposes.

When personal information is no longer required, we will take reasonable steps to securely delete it or anonymise it.

10. Accessing and correcting your information

You may request access to the personal information we hold about you. You may also ask us to correct your personal information if you believe it is inaccurate, incomplete, or out of date.

We may need to verify your identity before responding to a request.

The Privacy Act generally gives individuals the right to request access to personal information held about them.

11. Cookies and website analytics

Our website may use cookies and similar technologies to improve website functionality, understand website traffic, and improve user experience.

You can usually disable cookies through your browser settings, although some website features may not work properly if cookies are disabled.

12. Privacy breaches

If a privacy breach occurs, we will assess the breach and take appropriate steps to contain it, reduce any harm, and comply with any notification obligations that apply.

13. Links to other websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. You should review the privacy policies of any third-party websites you visit.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with the effective date shown above.

15. Contact us

For any questions, requests, or complaints about this Privacy Policy or how we handle personal information, please contact us at:

Privacy Officer / Contact Person: Manager

Email: PilotAtvNZ@gmail.com

Phone: +64211576470

Address: Lvel 9, 2 Emily Place, CBD, Auckland, NZ

If you are not satisfied with our response, you may contact the relevant privacy authority in your jurisdiction.